Frequently Asked Questions
LinenPro Design & Use Questions
Q. How does the chair shawl work?
Chair shawls easily slip over a chair back without having to tie a bow. Each chair shawl is made up of a stain-resistant polyester. All linens are 100% washable, dry-able and iron-free, making clean up and event preparation convenient. Specialty finishes like embroidery, cut-work, chain stitches and ribbon work are available. Customers can choose between buying chair shawls individually or pulling the whole look together using matching table toppers.
Q. What is a Seamless Tablecloth?
Specialty finishes such as embroidery cover the seams on the 120" round and 132" round tablecloths. The embroidery lies below the tabletops to provide a sophisticated, seamless look and feel.
Q. What are the basic maintenance requirements for your linens?
LinenPro uses stain resistant, 100% polyester, 100% nylon or 100% polyester organza fabrics. All are machine washable and dry-able. We recommend washing linens on the delicate cycle, and then tumble dry using low heat. A low heat steam iron can easily be used to smooth any wrinkles, however most of our linens require no ironing if you allow them to cool on a flat surface.
Q. How does the Universal Cap Sash work?
Each sash has a pocketed center section that slides snugly over the top of the chair back; the pocket is wide enough to allow it slip onto any chair back from banquet chairs, folding chairs, bistro chairs, to chiavari chairs. The pocket works as a cap to hold the sash in place, preventing it from sliding down. You can also use it as a regular sash to tie on the chair back. The fabric is 100% sheer organza. They are washable and dry-able; we recommend a low heat iron. Special finishes like embroidery, cut-work, chain stitches and ribbon-work are used on both ends of the cap sash offering customers a choice of using the cap sash alone or pulling a complete look together by using matching table toppers.
Q. How do I choose the right tablecloth and overlay size for my event?
We created the table linen sizing charts below as a helpful tool when you are determining the perfect tablecloth size for your 60 and 72 inch round tables. It is easy to make purchasing decisions and implement design ideas if you know how to measure tablecloths that will match the style that you are looking for. For these charts, we used a standard banquet table height of 30 inches.
- 60 inch or 5 ft Round Tables - 120 inch round tablecloths for a full drape to the floor. We suggest you use our 84 inch square as a table overlay on top of the 120 inch round.
-72 inch or 6 ft Round Tables - 132 inch round tablecloths for a full drape to the floor. We suggest using our 90 inch square as a table overlay on top of the 132 inch round
Q. How does the COLLECTION work?
Because we believe dressing up chairs is as important as dressing up tables, and that each should complement the other, we provide a collection. After we create a design, we use the same design to make a tablecloth, overlay, and napkin for the table presentation and chair jackets, shawls, covers and universal cap sashes for the chairs. That way, we give our customers the option of pulling the whole look together or using each piece alone.
Ordering and Shipment Questions
Q. How do I place an order?
Orders can be placed online, via email to email@example.com, or by phone 562-697-3138. Once your order is received we will email or call to confirm. We recommend you book a consultation with us to receive volume discount pricing. Our price is based on F.O.B. La Habra, California. Shipping is not included; shipping fees will be applied to orders based on quantity of boxes and weight of each. Our office hours are Monday through Friday from 9:00 a.m. until 5:00 p.m Pacific Time.
Q. How do we ship?
LinenPro Designs ships nationwide and internationally. Shipping fees will be applied to orders based on quantity of boxes and weight of each. For orders to Hawaii, Alaska, or internationally, please contact us at firstname.lastname@example.org to place your order. Shipping is processed with USPS or UPS, we are not responsible for lost, stolen, or damaged packages. All packages shipped from us will have a tracking number. Clients will be responsible for all duties, taxes and additional fees for all international shipping orders.
Q. Do we accept custom orders?
Sorry, we don’t do custom orders at this time.
Q. What payment choices are available?
We offer wholesale prices on our one of the kind designs. We accept all major credit and debit cards, money order, or PayPal, and personal checks will be accepted if approved. Payments will need to be confirmed before we process the order. Sales tax is calculated based on the shipment destination. Orders must be cancelled within 12 hour of placement (via email to seller).
Q. What is your return and exchange policies?
We gladly accept cancellations. Please request a cancellation within 12 hour of purchase via email. We don't accept returns or exchanges, but please contact us if you have any problems with your order.